Return Policy

Return & Refund Policy

Thanks for shopping at eCartparts.com.

 If you are not entirely satisfied with your purchase, we're here to help.

Returns: 

• All items require a RMA number within 30 days of receipt of items.
• Registered customers can submit returns online via My Account>>Orders>> ⇒Return Items.
• Guest purchasers can call our Customer Service Department for a return number.
• Send Returns to:      ePart Companies LLC
                                 3505 Figsboro Road
                                 Martinsville, Va. 24112

The following requirements and restrictions apply:

• Items can be returned within 30 days from the date the items are delivered.
• Items must be in like-new condition in their original packaging for the return process to be completed.
• Items returned outside of these guidelines may be refused and returned to recipient or subject to a 20% restock fee.
• A 20% restock/processing fee will be applied for all items returned without an RMA number.
• RMA number is valid for 30 days from date of issued.
• Clearly write the RMA Number on the outside of the box. Packages without an RMA number may be refused.
• Your return package must be received at our facility by the expiration date listed.
• When returning any items always use a carrier with a tracking number UPS, FedEx, USPS etc…
• We cannot guarantee refunds for items sent via non-trackable means. We cannot accept COD shipments.
• eCartParts.com is not liable for additional labor expenses that occur as the result of an incorrect or defective part.
• Electrical parts cannot be returned.
• If Item(s) received are not what were ordered, a pre-paid shipping label will be provided. All other returns will be at customers expense.
• A return label can be provided as a convenience on case-by-case basis, and the cost can be deducted from the refund amount. Due to rising shipping costs, this has been a preferred method of return.

***To be eligible for a return, your item must be unused, in the same condition that you received it, and have a RMA number. 

Warranties:

• We honor any and all Manufacturer Warranties due to any defects of workmanship when applicable.
• We only accept Special Order part returns that fall under a Manufacturers defect.

Damaged Shipments: 

• Please inspect your items upon receipt and report any damages within 2 business days from the delivery date of the shipment. Pictures will be requested of the box and contents to show damage.
• ***Do not discard any part of your shipment (box, packing material, items, etc...) unless instructed by an eCart Parts customer service representative.
• Damaged shipments may result in a claim with the carrier.

 Refunds 

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within 5-10 days, depending on your card issuer's policies.